plug logo
plug logo

All articles

Shipping

2-Day Express Shipping

At Plug, we pride ourselves on delivering your device quickly and safely. We ship to every state in the US. If you place your order before 2 PM CST, it will be shipped the same day. We offer one shipping option: Free 2-Day Shipping, via UPS. 2-Day Sh

What's included with each device?

Each device ships with: - High-quality cable - High-quality adapter - Plug box - Sim popper - 12-month warranty

How do I return my device?

At plug, We offer a 30-day hassle-free return policy! To create a return, reach out to us directly at [email protected] 1. Contact us to get a prepaid return label 2. Please remove all of our information from the device, this way we don't have any hicc

I ordered on the weekend, when will I get my device?

We use UPS as our main shipping carrier because they are reliable and extremely fast! UPS ships on Monday - Friday, so even if you order on a Saturday the package won't be picked up until the next business day, which is Monday. So if you paid for ou

Can i update my address after its been shipped?

After your device has been shipped out, we do not have the power to change your address or place it for pick up. Fortunately, You have that power. We use UPS for all of our express shipments, and with UPS, you can place your package on hold, change

Do we ship international?

Yes, we ship internationally. All international orders must be completed on the website, the mobile app is currently for US orders only.    But we don't currently ship to the following countries: China Thailand Vietnam South & North Korea Colum

How long does my order take to ship?

We understand its hard being patient when your new device is on the way, which is why we expedite all of our shipping to 2-day for no extra charge. If you place an order before 2 pm CST, there’s a 95% chance it will be shipped out that same day. If

How fast is 2-Day Shipping?

We offer free two-day shipping for any device over $50, using UPS 2-Day Service. If you place your order before 2 PM CST, we'll ship it the same day. UPS operates Monday through Friday, ensuring delivery within two business days. Orders placed after