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Our 12-month warranty covers any and all product defects. If your device shows any signs of malfunction, contact our team with your order number to start your warranty claim. Once we receive the device, our team will either repair the device or send you a replacement that is fully functional.

What is covered by the 12 month warranty?

We offer free shipping anywhere within the US. If you order any device over $50, we will upgrade you to FREE 2-day shipping! Need your device sooner? We offer Next-Day Shipping with UPS for an extra charge! For international Customers, we offer to ship to over 190+ countries worldwide! To place an international order, please use our website plug.tech. Add the product you are looking for and our team will provide you an estimate on price, taxes, and shipping time in checkout!

What is your shipping policy?

Just to be clear, Conditions only represent the physical appearance and do not affect performance! All devices come with a 12-month warranty regardless of condition. We offer Excellent, Good, and Ecofriendly Condition Devices. Excellent devices will have very minimal to no light scratching, almost like a new device. Good Conditions devices will have minials scratches or dings, that are barely noticeable. Ecofriendly condition devices will have some deeper scratches or dents, but if your okay with minor imperfections this is the best deal for a preowned device! 

What is the difference in device conditions?

Depending on the device and its popularity, our team is always testing, cleaning, and getting more devices ready 6 days a week! If there is a specific device you're looking for, please add it to your wishlist and we will notify you of when we have more in stock!