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Policies

12 Month Warranty

The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.).   What is covered?

30-day Return Policy

Our goal is for you to fall in love with your new device. If you're not satisfied, you can return it for any reason within 30 days of shipment. To keep our prices low, we may charge a 10% restocking fee to cover shipping costs. If your device has fun

US Shipping Policy

At Plug, we pride ourselves on delivering your device quickly and safely. We ship to every state in the US. If you place your order before 2 PM CST, it will be shipped the same day. We offer one shipping option: Free 2-Day Shipping, via UPS. 2-Day Sh

International Shipping Policy

We do ship worldwide! Shipping is typically handled by UPS or DHL. Once your order is placed, it takes 3-5 business days to reach you. Please note that while we provide this service, we cannot cover any additional costs related to international shipp