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About Us, Our Devices, Our Awesome Team, and Our story.

About plug

30-Day Hassle Free Returns

Plug 12 Month Warranty

How can I download the the plug App?

Who is plug?

Are our accessories original?

Where does plug ship from?

What is the difference between certified preowned and new?

How do I return my device?

Are our phones real?

What We Test in Each Device

Where do our devices come from?

12 Month Warranty

30-day Return Policy

US Shipping Policy

International Shipping Policy

Difference in iPhone Conditions

Setting up your iPhone with Straight Talk

What is a fully unlocked phone?

How To Update Your iPhone

What battery health will my iPhone have?

Whats included with the iPhones

Was My iPhone Repaired Before?

Why should I get an iPhone from plug?

What is the difference between Certified Preowned iPhones and New?

Which network does my phone work on?

iPhones

How To Update Your Android

What battery health will my Android have?

What is the difference of each Android condition?

Whats included with the Androids

How To Set Up Your Android

Was My Android Repaired Before?

What is the difference between Certified Preowned Androids and new Androids?

Why should I get an Android from plug?

Androids

Setting Up Your Mac

How to update your Mac

What battery health will my MacBook have?

Whats included with the MacBooks

What is the difference in each Macbook condition?

Was My MacBook Repaired Before?

Why should I get a MacBook from plug?

What is the difference between Certified Preowned Macbooks and new Macbooks?

Macbooks

How To Update Your iPad

What battery health will my iPads have?

Whats included with the iPads

What is the difference of each iPad Condition?

Was My iPad Repaired Before?

Why should I get an iPad from plug?

What is the difference between Certified Preowned iPads and new iPads?

iPads

What battery health will my AirPods have?

How To Update Your AirPods

Whats included with the AirPods

What is the difference in each AirPods Condition?

Were My AirPods Repaired Before?

Why should I get AirPods from plug?

What is the difference between certified preowned AirPods and New?

Airpods

Devices

2-Day Express Shipping

What's included with each device?

I ordered on the weekend, when will I get my device?

Can i update my address after its been shipped?

Do we ship international?

How long does my order take to ship?

How fast is 2-Day Shipping?

Shipping

Whats your refund policy for returns?

30 Day Return Policy

How long does it take to get my refund?

What voids my warranty?

How to return your device

Received a damaged device

Returns and Warranty Claims

What payment methods does plug accept?

Does plug accept Apple Pay?

Why didn't my transaction go through?

Payments

Was my phone repaired before?

What are the differences in Product Grades?

Can I checkout as a guest?

How do I place an order?

What battery health will my device have?

Device Questions

How to Set Up Your New Device

How to Transfer Old iCloud to New Device

How To Set Up iCloud

How To Set Up Your iPhone

How To Set Up Your iPad

How To Set Up Your AirPods

How to Setup your Device

My phone is blacklisted

I have not received my order?

Missing a Device from Your Order

I’m unhappy with the accessories that came with my device. What are my options?

How do I find my order information?

What should I do before returning my device/order?

My order was cancelled.

Problem with my Order