Whats your refund policy for returns?Updated 3 months ago
Our goal is for you to fall in love with your new device, and if that wasn’t the case our team is happy to accept any return for any reason within 30 days of shipment. We will accept your device back and apply a refund usually within 1 business day. In order to keep our pricing competitive, we reserve the right to charge a restocking fee on any order. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing
If your device is having any functionality issues, you are still covered past the 30 days. We offer a 12 Month Warranty that covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.). If your device shows any signs of malfunction, then please contact us to start your return. Once we receive the device, we can send you a replacement that is fully functional or we can issue a refund for your purchase. Please note, physical damage, water damage, or similar issues will result in voiding your warranty. Please keep in mind, we reserve the right to charge a restocking fee on buyers’ remorse. If you return a device back without its original cable and adapter, we reserve the right to apply a 10$ fee per accessory.
The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of either setting up a replacement/exchange order or a refund for the device.
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