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What are the differences in Product Grades?Updated a month ago

At Plug, we classify our devices into three conditions to ensure you know exactly what to expect.


Excellent devices look and feel like brand new, with no noticeable scratches on the display or frame, and they function perfectly.


Good devices may have 1-2 visible scratches or nicks on the display, frame, or back. We recommend using a case to make these devices look new.


Eco-Friendly devices have visible scratches and possibly some dents. A case will cover most imperfections.


Despite cosmetic differences, all our devices are thoroughly tested to function like new and are backed by a 1-year warranty.


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