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<div class="application__embercom-root ember-application"><div class="application__component ember-view" id="ember497"><div class="app__wrapper test__app-wrapper flex-none flex flex-col  "><div class="flex-auto flex flex-row u__relative h-full"><div class="flex-auto flex flex-col main__content-well min-w-0 min-h-0  "><div class="flex-auto flex min-h-0 flex-col overflow-auto"><div class="flex-auto flex flex-col min-h-0  "><div class="flex-auto flex flex-col min-h-0 "><div class="flex-auto flex flex-row overflow-auto js__main-container"><div class="main__content-outlet flex-auto flex flex-col "><div class="flex-auto flex flex-col overflow-auto"><div class="flex-auto flex flex-col overflow-auto js__articles__scrollable-content"><div class="flex-auto flex flex-col main__content"><div class="flex-auto flex flex-col content-editor__step o__maximized o__complete o__show-page o__fill-main-edges"><div class="flex-auto flex flex-col educate__article__show-wrapper"><div class="flex-auto flex flex-col ember-view" id="ember582"><div class="flex-auto flex flex-col m-8"><div class="flex-auto flex flex-col educate__article__wrapper educate__article__wrapper-multilingual"><div><div class="educate__article" data-ghost-test-article><div class="educate__article-composer" dir="ltr"><div class="intercom-interblocks"><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><span style="font-size: 16px;"><br></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><span style="font-size: 16px;">We source all our devices from major carriers and certified vendors, ensuring top-quality inventory. Impressively, less than 2% of the phones we retest require repairs.</span></div></div><div class="ember-view" id="ember554"><p><span style="font-size: 16px;"><br></span></p><p><span style="font-size: 16px;">Each device undergoes a thorough cleaning and is categorized into three distinct grades: Excellent, Good, and Ecofriendly. This grading system guarantees that you receive a device that meets your expectations in terms of condition. At Plug, we are committed to delivering high-quality, reliable phones to our customers.</span></p></div></div></div>

We receive all of our devices from major carriers, and other certified vendors. We repair less than 1% of all of the phones we retest.
Every device is cleaned and and graded into 3 different product grades: Like New, Good, and

Was my phone repaired before?

Device Questions

30-Day Hassle Free Returns

Plug 12 Month Warranty

How can I download the the plug App?

Who is plug?

Are our accessories original?

Where does plug ship from?

What is the difference between certified preowned and new?

How do I return my device?

Are our phones real?

What We Test in Each Device

Where do our devices come from?

Main

12 Month Warranty

30-day Return Policy

US Shipping Policy

International Shipping Policy

Policies

About plug

Difference in iPhone Conditions

Setting up your iPhone with Straight Talk

What is a fully unlocked phone?

How To Update Your iPhone

What battery health will my iPhone have?

Whats included with the iPhones

Was My iPhone Repaired Before?

Why should I get an iPhone from plug?

What is the difference between Certified Preowned iPhones and New?

Which network does my phone work on?

iPhones

How To Update Your Android

What battery health will my Android have?

What is the difference of each Android condition?

Whats included with the Androids

How To Set Up Your Android

Was My Android Repaired Before?

What is the difference between Certified Preowned Androids and new Androids?

Why should I get an Android from plug?

Androids

Setting Up Your Mac

How to update your Mac

What battery health will my MacBook have?

Whats included with the MacBooks

What is the difference in each Macbook condition?

Was My MacBook Repaired Before?

Why should I get a MacBook from plug?

What is the difference between Certified Preowned Macbooks and new Macbooks?

Macbooks

How To Update Your iPad

What battery health will my iPads have?

Whats included with the iPads

What is the difference of each iPad Condition?

Was My iPad Repaired Before?

Why should I get an iPad from plug?

What is the difference between Certified Preowned iPads and new iPads?

iPads

What battery health will my AirPods have?

How To Update Your AirPods

Whats included with the AirPods

What is the difference in each AirPods Condition?

Were My AirPods Repaired Before?

Why should I get AirPods from plug?

What is the difference between certified preowned AirPods and New?

Airpods

Devices

2-Day Express Shipping

What's included with each device?

I ordered on the weekend, when will I get my device?

Can i update my address after its been shipped?

Do we ship international?

How long does my order take to ship?

How fast is 2-Day Shipping?

Shipping

Whats your refund policy for returns?

30 Day Return Policy

How long does it take to get my refund?

What voids my warranty?

How to return your device

Received a damaged device

Returns and Warranty Claims

What payment methods does plug accept?

Does plug accept Apple Pay?

Why didn't my transaction go through?

Payments

What are the differences in Product Grades?

Can I checkout as a guest?

How do I place an order?

What battery health will my device have?

How to Set Up Your New Device

How to Transfer Old iCloud to New Device

How To Set Up iCloud

How To Set Up Your iPhone

How To Set Up Your iPad

How To Set Up Your AirPods

How to Setup your Device

My phone is blacklisted

I have not received my order?

Missing a Device from Your Order

I’m unhappy with the accessories that came with my device. What are my options?

How do I find my order information?

What should I do before returning my device/order?

My order was cancelled.

Problem with my Order

Was my phone repaired before?Updated 3 months ago