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<div data-block="true" data-editor="8uqqc" data-offset-key="eve8a-0-0"><div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="eve8a-0-0"><span data-offset-key="eve8a-0-0">With every</span> plug<span data-offset-key="eve8a-0-2">&#xA0;purchase</span><span data-offset-key="eve8a-0-3">, you will</span> <span data-offset-key="eve8a-0-5">receive a compatible cable and adapter</span> <span data-offset-key="eve8a-0-7">with your device. If the cable or adapter is not functioning properly, then please contact us immediately. We will</span> <span data-offset-key="eve8a-0-9">provide a solution the same day</span> <span data-offset-key="eve8a-0-11">that we are contacted.</span></div></div><figure contenteditable="false" data-block="true" data-editor="8uqqc" data-offset-key="fmt56-0-0"><span class="rdw-image-alignment rdw-image-center"><span class="rdw-image-imagewrapper"><img src="https://help.plug.tech/hc/article_attachments/4406472122523/6138cf66b0fd0.jpeg" alt="undefined" class="fr-fic fr-dii"></span></span></figure><div data-block="true" data-editor="8uqqc" data-offset-key="atnnh-0-0">&#xA0;</div>

With every plug purchase, you will receive a compatible cable and adapter with your device. If the cable or adapter is not functioning properly, then please contact us immediately. We will provide a solution the same day that we are contacted.

I’m unhappy with the accessories that came with my device. What are my options?

Problem with my Order

The plug Promise

Plug 12 Month Warranty

How can I download the the plug App?

Who is plug?

Are our accessories original?

Where does plug ship from?

What is the difference between certified preowned and new?

How do I return my device?

what is the difference between certified preowned and used?

Are our phones real?

What We Test in Each Device

Where do our devices come from?

Main

30-day Return Policy

Policies

About plug

Difference in iPhone Conditions

Setting up your iPhone with Straight Talk

What is a fully unlocked phone?

How To Update Your iPhone

What battery health will my iPhone have?

Whats included with the iPhones

Was My iPhone Repaired Before?

Why should I get an iPhone from plug?

What is the difference between Certified Preowned iPhones and New?

Which network does my phone work on?

iPhones

How To Update Your Android

What battery health will my Android have?

What is the difference of each Android condition?

Whats included with the Androids

How To Set Up Your Android

What is the difference between Certified Preowned Androids and new Androids?

Why should I get an Android from plug?

Setting Up Your Android With T-Mobile

Setting Up Your Android With Boost Mobile

Setting Up Your Android With Straight Talk

Setting Up Your Android With AT&T

Setting Up Your Android With Verizon

Setting Up Your Android With Mint Mobile

How to set your Android up with Metro?

How to set up your Android with Cricket Wireless?

Androids

Setting Up Your Mac

How to update your Mac

What battery health will my MacBook have?

Whats included with the MacBooks

What is the difference in each Macbook condition?

Was My MacBook Repaired Before?

Why should I get a MacBook from plug?

What is the difference between Certified Preowned Macbooks and new Macbooks?

Macbooks

How To Update Your iPad

What battery health will my iPads have?

Whats included with the iPads

What is the difference of each iPad Condition?

Was My iPad Repaired Before?

Why should I get an iPad from plug?

What is the difference between Certified Preowned iPads and new iPads?

iPads

What battery health will my AirPods have?

How To Update Your AirPods

Whats included with the AirPods

What is the difference in each AirPods Condition?

Were My AirPods Repaired Before?

Why should I get AirPods from plug?

What is the difference between certified preowned AirPods and New?

Airpods

Devices

Express Shipping / Next Day Shipping

What's included with each device?

I ordered on the weekend, when will I get my device?

Can i update my address after its been shipped?

Do we ship international?

How long does my order take to ship?

How fast is 2-Day Shipping?

Shipping

How to Return your Device

How to Return Your Device (USPS & UPS)

Whats your refund policy for returns?

30 Day Return Policy

How long does it take to get my refund?

What voids my warranty?

How to open a return

Received a damaged device (damaged in transit)

Returns and Warranty Claims

What payment methods does plug accept?

Does plug accept Apple Pay?

Why didn't my transaction go through?

Payments

Was my phone repaired before?

What are the differences in Product Grades?

Does my device come with a sim card?

Battery Health

Can I checkout as a guest?

How do I place an order?

What battery health will my device have?

Device Questions

How to Set up your iPhone

Setting up your device with your carrier

Setting up your device with Verizon

Setting up your device with Sprint

Setting up your device with AT&T

Setting up your device with T-Mobile

How to transfer your iCloud backup to your new device

Setting up your new device with Boost Mobile

Setting up your device with Mint Mobile

How To Set up iCloud of Phone

How To Set Up Your iPhone

How To Set Up Your iPad

How To Set Up Your AirPods

How to Setup your Device

My phone is blacklisted

My iPhone 7 says No Service

I have not received my order?

I’m missing a device from my order. What do I do?

How do I find my order information?

What should I do before returning my device/order?

My order was cancelled.

I’m unhappy with the accessories that came with my device. What are my options?Updated 9 months ago