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Returns and Warranty Claims

How to Return your Device

The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of either setting up a replacement/exchange order or a refund for the device.    W

How to Return Your Device (USPS & UPS)

How to return your device with USPS:   The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of either setting up a replacemen

Whats your refund policy for returns?

Our goal is for you to fall in love with your new device, and if that wasn’t the case our team is happy to accept any return for any reason within 30 days of shipment. We will accept your device back and apply a refund usually within 1 business day

30 Day Return Policy

Our goal is for you to fall in love with your new device, and if that wasn't the case our team is happy to accept any return for any reason within 30 days of shipment. We will accept your device back and apply a refund usually within 1 business day.

Plug 12 Month Warranty

Included with each device.   The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons,

How long does it take to get my refund?

The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of either setting up a replacement/exchange order or a refund for the device.    U

What voids my warranty?

Unlike most companies, we emphasize transparency just as much as we promote our products! In better words, we don't believe in hiding what voids a warranty on our website. Here is a list of things of the most reasons behind voided warranties: If you

How to open a return

Oh no!! We are sorry to hear that you are wanting to start the return process.  The easiest way to initiate your refund with us is through our return/warranty portal. Go to http://plug.tech/returns and it will take you through the seamless process of

Received a damaged device (damaged in transit)

If you received a damaged device, it was most likely damaged in transit.  Please contact us within 24 hours of receiving the device and our team would be more than willing to accept the device back.  Once we have determined that it was damaged in tra