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Problem with my Order

My phone is blacklisted

We purchase our devices through Carrier Auctions and other certified dealers, we are guaranteed the device will have a clean history and our team hand tests each device to ensure its quality.   Depending on your carrier you can go to the links bel

I have not received my order?

We understand that it can be frustrating when you have not received your order. We would like to resolve the problem as quickly as possible! Does your tracking show that your package was delivered but you can’t find it? It has been my experience wit

Missing a Device from Your Order

Don’t panic! Double-check to see if you received two tracking numbers for your order. Every device has a serial number that is linked to each order so we should be able to resolve your issue quickly. If you’re sure an item is missing, then cont

I’m unhappy with the accessories that came with my device. What are my options?

With every Plug purchase, you’ll receive a compatible cable and adapter for your device. If either the cable or adapter isn’t functioning properly, please contact us immediately. Our team is committed to providing a solution on the same day we are co

How do I find my order information?

Make sure that you have the plug App downloaded. Then select the menu bar in the left corner. You will see a variety of options - go to orders and you will see everything you need to know about your order information.   Add picture of App

What should I do before returning my device/order?

Before returning please make sure to remove your iCloud.Go to settings > [Your Name]Scroll to the bottomTap sign out   Please make sure to securely package this device and use the prepaid return label that we have sent you to ship it back.

My order was cancelled.

There could be several reasons why your order from Plug was canceled:. Payment Issues, Order Verification, etc. For details about your canceled order, please contact our team at [email protected].