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30-Day Hassle Free Returns

We’ve been in this industry for 10+ years, and we love what we do! Our job has been saving devices from landfills and creating a new experience with each piece of technology we receive.   We want you to LOVE your device, if for any reason tha

Plug 12 Month Warranty

Included with each device.   The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons,

How can I download the the plug App?

We are officially on the Apple App Store and the Google Play Store.  Download our app for special in app only deals along with any news that plug will be dropping!  This is very excited for all of us!  Now we can offer you guys a more personable expe

Who is plug?

Who is plug™? Plug is a leading U.S. electronics provider that connects people around the world to reliable, Certified Pre-Owned devices, including iPhones, Androids, AirPods, Macs, Smartwatches, accessories, and more.  We m

Are our accessories original?

While we cannot guarantee original accessories with each device, our team covers all accessories provided. If you receive a nonfunctioning charger, please contact us, and we'll ensure the issue is promptly resolved.

Where does plug ship from?

All our devices are shipped directly from our St. Louis, Missouri facility, ensuring quick and reliable delivery.

What is the difference between certified preowned and new?

Certified pre-owned phones are lightly used, thoroughly inspected by a professional team (and repaired if necessary), and then you're covered by our free 1 year warranty as well.   New Phones Are never used and have the chance of not being teste

How do I return my device?

To return your device, visit our "Contact Us" page or email us at [email protected]. Include your order number and the reason for your return. We will then email you a prepaid return label for shipping. Before returning, please ensure you remove your i

Are our phones real?

Yes, our phones are 100% legitimate. We source devices from various carriers such as AT&T and Verizon, as well as Apple-authorized buyback programs from across the country. Once the devices arrive at our facility, our team of technicians rigorously t

What We Test in Each Device

Each device we receive is hand-tested by one of our trained professionals in St. Louis, MO to ensure the highest quality. Our techs test for each of the following – Physical Buttons Battery (80% charging capacity guaranteed) Carri

Where do our devices come from?

We love this question! It’s amazing how many people don’t realize the difference between a new device and a refurb device is the price!   We source devices from all over the country, starting from different carriers AT&T, and Verizon, and author