plug logo
plug logo

All articles

Main

The plug Promise

We’ve been in this industry for 10+ years, and we love what we do! Our job has been saving devices from landfills and creating a new experience with each piece of technology we receive.   We want you to LOVE your device, if for any reason tha

Plug 12 Month Warranty

Included with each device.   The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons,

How can I download the the plug App?

We are officially on the Apple App Store and the Google Play Store.  Download our app for special in app only deals along with any news that plug will be dropping!  This is very excited for all of us!  Now we can offer you guys a more personable expe

Who is plug?

Who is plug™? Plug is a leading U.S. electronics provider that connects people around the world to reliable, Certified Pre-Owned devices, including iPhones, Androids, AirPods, Macs, Smartwatches, accessories, and more.  We m

Are our accessories original?

We cannot guarantee that each device will come with original accessories, but our accessories are covered by our team. If you get a device with a nonfunctioning charger, please reach out so our team can make things right.

Where does plug ship from?

All our devices are shipped from our facility in St. Louis, Missouri.

What is the difference between certified preowned and new?

Certified pre-owned phones are lightly used, thoroughly inspected by a professional team (and repaired if necessary), and then you're covered by our free 1 year warranty as well.   New Phones Are never used and have the chance of not being teste

How do I return my device?

Go to the contact us page or email us at [email protected] Provide us with your order number and the reason you are returning this device. We will then email you with a prepaid return label to ship the device back. Before you ship it back please be sur

what is the difference between certified preowned and used?

Certified pre-owned phones are lightly used, thoroughly inspected by a professional team (and repaired if necessary), and then you're convered by our 1 year warranty as well. Used phones are pre-owned phones that have not been factory repaired, a

Are our phones real?

To answer this question, yes, are phones are 100% legitimate. We source devices from all over the country, starting from different carriers AT&T, and Verizon, and Apple authorized buyback programs. Once the devices reach our facility we have a team o

What We Test in Each Device

Each device we receive is hand-tested by one of our trained professionals in St. Louis, MO to ensure the highest quality. Our techs test for each of the following – Physical Buttons Battery (80% charging capacity guaranteed) Carri

Where do our devices come from?

We love this question! It’s amazing how many people don’t realize the difference between a new device and a refurb device is the price!   We source devices from all over the country, starting from different carriers AT&T, and Verizon, and author