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Device Questions

Was my phone repaired before?

We receive all of our devices from major carriers, and other certified vendors. We repair less than 1% of all of the phones we retest. Every device is cleaned and and graded into 3 different product grades: Like New, Good, and

What are the differences in Product Grades?

Like New This condition phone will look and feel like a brand new device. Like new devices will have no noticeable scratches on the display or frame and will function like a new device. All our devices are 100% tested to be functionally good-as-n

Can I checkout as a guest?

All buyers must create an account to place an order. Why? 'cause we've got your back.   With an account, you can track the device you just ordered to make sure it's getting to you safe and sound.   You're not a guest, you're family—an account ensures

How do I place an order?

To place an order, first you'll need to create a customer account. (Welcome, we're happy to have you!)   To place an order:1. Browse our stellar selection (pro tip: use the search bar at the top of the home page to find the device of your dreams even

What battery health will my device have?

At Plug, we ensure all phones undergo thorough diagnostics, including rigorous battery testing. Each battery is tested to confirm it's 80% battery life or above. If a device’s battery falls below this threshold, we replace it with a new battery to gu